RowanSecure issue affecting Mac users

Incident Report for Rowan University

Resolved

IRT has resolved this issue. If you were affected, please connect to RowanWifi, via Ethernet or any other working network to allow your Mac to receive necessary updates. Once the configuration is received, you should be able to connect to RowanSecure again.

If you are still unable to connect, verify that Private Wi-Fi Address is set to Off for RowanSecure. This setting should normally be turned off as part of the Rowan configuration.

If you have any questions, please contact the Technology Support Center at 856-256-4400, or submit a ticket in the Rowan Support Portal.

Posted Aug 11, 2026 - 16:01 EDT

Investigating

Information Resources & Technology is investigating an issue affecting access to RowanSecure for Mac users.

Some Mac users may be intermittently disconnected from RowanSecure then prompted for a certificate.

We are working to address this issue as quickly as possible. There is currently no workaround available.

We will provide an update when more information is available.

Posted Aug 11, 2026 - 14:58 EDT

This incident affected: Network & WiFi (WiFi (RowanSecure, RowanWiFi & Eduroam)).