Rowan System Status
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Issue affecting internet, application access
Update - We are continuing to investigate this issue in partnership with our vendors. We do not yet have an ETA for resolution. We will provide another update as soon as new information is available.
Aug 19, 2026 - 10:28 EDT
Update - We are continuing to investigate this issue.
Aug 19, 2026 - 09:30 EDT
Investigating - Information Resources & Technology is investigating an issue that is affecting access to internet on-campus. This issue is also affecting access to some Rowan University applications, as well as off-campus access to the Rowan VPN.
Aug 19, 2026 - 09:26 EDT
Issue with bulk timesheet approvals in Banner
Identified - Update: The Banner vendor, Ellucian, has identified the issue causing the "No timesheets were process" error that occurs during bulk timesheet approvals.

The vendor is actively working on a permanent resolution.

In the meantime, please continue using the established workaround to complete bulk approvals.

• Select fewer than 10 timesheets, using bulk selection
• Approve timesheets one at a time, rather than using any bulk selection options

We will provide another update as soon as Ellucian has resolved the issue and the workaround is no longer necessary.

Thank you for your patience.
Jun 29, 2026 - 10:03 EDT
Investigating - Information Resources & Technology is investigating a potential issue in Banner related to timesheet approvals.

When approving multiple timesheets in bulk, users are encountering an error message: "No Timesheets were processed"

While we continue to work with our vendor on this issue, we recommend the following steps to approve timesheets:

- Select fewer than 10 timesheets, using bulk selection

- Approve timesheets one at a time, rather than using any bulk selection options

If you encounter any issues with the workaround or approving an individual timesheet, please email support@rowan.edu and include relevant information (employee name, Banner ID, Pay period, Approver, and timestamp).

We will provide an update as soon as more information is available or once resolution is confirmed.
Jun 26, 2026 - 14:41 EDT

About This Site

Get the latest information about technology systems and services at Rowan University, review scheduled maintenance events, and track any service interruptions and outages impacting the campus community. Select Subscribe to Updates in the top-right corner of this page to opt-in to notifications about service interruptions via email or text message.

To report an issue with one of our services not reflected on this page, contact the Technology Support Center at 856-256-4400.

Academic Systems Operational
Canvas (canvas.rowan.edu) Operational
DegreeWorks (degreeworks-dashboard.rowan.edu) Operational
Echo360 Operational
ExamSoft Operational
Virtual Academic Desktop in Citrix Operational
Accounts & Login Major Outage
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
RIMS (rims.rowan.edu) Operational
RIMS Affiliate Management System (rims.rowan.edu/affiliate) Operational
RowanCard Portal (myrowancard.rowan.edu) Operational
Rowan NetID (netid.rowan.edu) Operational
Single Sign-On Service (login.rowan.edu/cas) Major Outage
Banner Major Outage
Self-Service Banner - Student (ssb.rowan.edu) Major Outage
Self-Service Banner - Faculty & Staff (ssb.rowan.edu) Major Outage
Banner Administrative Pages (banner9.rowan.edu/applicationNavigator/seamless) Operational
Business Systems Operational
Appman Operational
Cognos (cognos-analytics.rowan.edu) Operational
OnBase (onbase.rowan.edu) Operational
Qualtrics (rowan.qualtrics.com) Operational
Rowan ProConnect Operational
Virtual Employee Desktop & Applications in Citrix Operational
Email & Collaboration Operational
Confluence (confluence.rowan.edu) Operational
Gmail (mail.students.rowan.edu) Operational
Google Workspace for Education Operational
Microsoft 365 Operational
Outlook Email (Rowan Exchange) Operational
Rowan Announcer (apps.rowan.edu/rowanannouncer) Operational
Rowan Mailing Lists Service Operational
Teams Operational
Webex (rowan.webex.com) Operational
Zoom (rowan.zoom.us) Operational
Library E-Resources Operational
Library Search Operational
Library Proxy Server/EZProxy Operational
Network & WiFi Major Outage
WiFi (RowanSecure, RowanWiFi & Eduroam) Major Outage
Wired Network Access Major Outage
Rowan VPN - Personal & Non-Managed Devices (connect.rowan.edu) Operational
Rowan VPN - Rowan-Managed Devices (gp.rowan.edu) Major Outage
Phones & Voicemail Operational
Inbound and outbound calling to Rowan Operational
Internal Rowan calling Operational
Voicemail Operational
Webex IP Calling Operational
Finesse Operational
Printing Operational
Mobile Print (mobileprint.rowan.edu) Operational
Network Printing Operational
Storage & File Sharing Operational
Google Drive Operational
Lift (lift.rowan.edu) Operational
Network File Storage (Openarea & Home Directory) Operational
OneDrive Operational
Websites & Portals Operational
myRowan (my.rowan.edu) Operational
Slate (Applicant Status Portal) Operational
Rowan Go (go.rowan.edu) Operational
Rowan Support Portal (support.rowan.edu) Operational
Rowan Training Portal (Healthstream) Operational
Rowan Websites (rowan.edu) Operational
Other Software & Services Operational
Not Listed Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cognos unavailable due to maintenance on 8-21-2026 Aug 21, 2026 18:00-20:00 EDT

Information Resources & Technology will be performing a system upgrade of Cognos on Friday, August 21, from 6 p.m. to 8 p.m.

You will not be able to access Cognos during that two-hour upgrade period.
Posted on Aug 18, 2026 - 15:05 EDT

Aug 19, 2026

Maintenance may affect RowanWiFi access on 8-19-2026
Completed - The scheduled maintenance has been completed.
Aug 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 06:00 EDT
Scheduled - Information Resources & Technology will be performing network maintenance on Wednesday, August 19, from 6 a.m. to 7 a.m. that may affect access to RowanWiFi.

You may experience intermittent issues connecting to RowanWiFi during that one-hour maintenance window.
Aug 18, 11:11 EDT

Aug 18, 2026

Single sign-on service may be intermittently unavailable tonight
Completed - The scheduled maintenance has been completed.
Aug 18, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 20:00 EDT
Scheduled - Information Resources & Technology will be performing maintenance on our single sign-on service tonight, August 18, from 8 p.m. to 9 p.m.

We don’t expect an extended outage due to this maintenance. However, you may be intermittently unable to log in to systems and applications protected by the single sign-on service during that one-hour maintenance window.
Aug 18, 11:59 EDT

Aug 17, 2026

Self-Service Banner and Banner Administrative Pages access issue
Resolved - Information Resources & Technology has resolved the issue affecting access to Self-Service Banner and Banner Administrative Pages.

All services should now be operating as expected.
Aug 17, 18:55 EDT
Investigating - Information Resources & Technology is investigating an issue affecting access to Self-Service Banner and Banner Administrative Pages.

Some users may be unable to access these services.

We are working to address this issue as quickly as possible and will provide an update when more information is available.
Aug 17, 17:17 EDT

Aug 16, 2026

OnBase unavailable this weekend due to upgrade
Completed - The scheduled maintenance has been completed.
Aug 16, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 18:00 EDT
Scheduled - Information Resources & Technology will be performing a system upgrade of OnBase, starting this Friday, August 14, at 6 p.m. We expect the upgrade to be finished by Sunday, August 16, at 6 p.m.

You will not be able to access OnBase during that 48-hour upgrade period.
Aug 11, 10:42 EDT

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

RowanSecure issue affecting Mac users
Resolved - IRT has resolved this issue. If you were affected, please connect to RowanWifi, via Ethernet or any other working network to allow your Mac to receive necessary updates. Once the configuration is received, you should be able to connect to RowanSecure again.

If you are still unable to connect, verify that Private Wi-Fi Address is set to Off for RowanSecure. This setting should normally be turned off as part of the Rowan configuration.

If you have any questions, please contact the Technology Support Center at 856-256-4400, or submit a ticket in the Rowan Support Portal.
Aug 11, 16:01 EDT
Investigating - Information Resources & Technology is investigating an issue affecting access to RowanSecure for Mac users.

Some Mac users may be intermittently disconnected from RowanSecure then prompted for a certificate.

We are working to address this issue as quickly as possible. There is currently no workaround available.

We will provide an update when more information is available.
Aug 11, 14:58 EDT

Aug 10, 2026

No incidents reported.

Aug 9, 2026

Maintenance may cause bulk email disruptions this weekend
Completed - The scheduled maintenance has been completed.
Aug 9, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 09:00 EDT
Scheduled - Information Resources & Technology will be replacing the back-end tool used to internally route bulk email during the weekend of August 8.

This maintenance has the potential to cause disruptions to bulk email services, including but not limited to:

- Rowan Announcer: Daily Digest & Extra Edition
- Rowan Mailing Lists Service (Sympa)
- Student-Directed Mailing Lists
- RIMS Email Lists
- Exchange Distribution Groups

You may be unable to send or receive email via those methods from Saturday, August 8, at 9 a.m. through Sunday, August 9, at 9 p.m. Due to the nature of this maintenance, there is also the possibility of intermittent interruptions to bulk email services after this weekend, though we are working to minimize extended interruptions.
Aug 4, 13:41 EDT

Aug 8, 2026

System maintenance may affect access to Banner, other apps on 8-8-2026
Completed - The scheduled maintenance has been completed.
Aug 8, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 08:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance that may affect access to Self-Service Banner and other Rowan University applications on Saturday, August 8, from 8 a.m. to 8 p.m.

While we don’t expect extended outages during this maintenance period, you may be intermittently unable to access certain applications, including but not limited to:

- Self-Service Banner
- Banner Administrative Pages
- Cognos
- OnBase
- Tableau
Jul 29, 09:54 EDT

Aug 7, 2026

Maintenance may affect application, network access tonight
Completed - The scheduled maintenance has been completed.
Aug 7, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance tonight, Thursday, August 6, from 10 p.m. to midnight.

We do not expect this maintenance to cause extended outages. However, due to the nature of this maintenance, it has the potential to intermittently interrupt access:

- On- and off-campus access to Rowan applications, including Self-Service Banner
- On-campus access to network services, including phones and WiFi.
Aug 6, 11:12 EDT

Aug 6, 2026

Citrix virtual apps & desktops unavailable due to maintenance on 8-6-2026
Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance that will affect access to Citrix (access.rowan.edu) on Thursday, August 6, from 5 a.m. to 7 a.m.

You will be unable to access virtual desktops and applications in Citrix during that two-hour maintenance window.
Aug 4, 13:47 EDT

Aug 5, 2026

Issue affecting employee parking pass selection
Resolved - The vendor has resolved the issue impacting employees from selecting their applicable parking pass.

All employees can now select their parking pass.
Aug 5, 15:02 EDT
Investigating - Information Resources & Technology is aware of an issue preventing employees from selecting parking passes and is working with the vendor to resolve.

We will provide another update when more information is available.
Aug 3, 11:22 EDT
Maintenance may affect application, network access tonight
Completed - The scheduled maintenance has been completed.
Aug 5, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance tonight, Tuesday, August 4, from 10 p.m. to midnight. 

We do not expect this maintenance to cause extended outages. However, due to the nature of this maintenance, it has the potential to intermittently interrupt access: 

- On- and off-campus access to Rowan applications, including Self-Service Banner
- On-campus access to network services, including phones and WiFi.
Aug 4, 11:19 EDT
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