Rowan System Status
Subscribe To Updates
Mac laptops unable to display on some projectors
Identified - Information Resources & Technology has identified the problem that is preventing some Mac laptops from displaying properly on certain projectors in classrooms and other spaces.

The resolution for this issue requires a hardware upgrade, which we will be completing in phases over the summer. We expect this issue to be completely resolved in all rooms by the fall semester.

Users have reported that they only see a black screen when they are trying to project, though the laptop otherwise appears to be connected. If you encounter this issue in a classroom, we recommend using the desktop computer to display your content. In conference rooms or event spaces, use the desktop computer, if one is available, or switch to a different device, if needed.
May 29, 2025 - 09:19 EDT
Investigating - Information Resources & Technology is investigating an issue that is preventing some Mac laptops — both personal and Rowan-managed — from displaying properly on certain projectors in classrooms and other spaces.

Users have reported that they only see a black screen when they are trying to project, though the laptop otherwise appears to be connected.

If you encounter this issue in a classroom, we recommend using the desktop computer to display your content. In conference rooms or event spaces, use the desktop computer, if one is available, or switch to a different device, if needed.

At this time, we do not have an estimated time for resolution, as the issue appears to be a broader compatibility problem between macOS and certain projection technologies. We will provide an update when more information is available.
Apr 11, 2025 - 14:22 EDT

About This Site

Get the latest information about technology systems and services at Rowan University, review scheduled maintenance events, and track any service interruptions and outages impacting the campus community. Select Subscribe to Updates in the top-right corner of this page to opt-in to notifications about service interruptions via email or text message.

To report an issue with one of our services not reflected on this page, contact the Technology Support Center at 856-256-4400.

Banner Operational
Self-Service Banner (ssb.rowan.edu) ? Operational
Banner Administrative Pages (banner9.rowan.edu/applicationNavigator/seamless) ? Operational
Canvas (canvas.rowan.edu) ? Operational
Google Apps Operational
Rowan Gmail (mail.students.rowan.edu) ? Operational
Google Drive (drive.google.com) Operational
Information Security Operational
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Internet, Networking & Phones Operational
WiFi (RowanSecure, RowanWiFi & Eduroam) ? Operational
Wired (RowanSecure) ? Operational
Phones & Voicemail ? Operational
Rowan VPN (vpn.rowan.edu) ? Operational
Network File Storage (Openarea & Home Directory) Operational
Library E-Resources ? Operational
Microsoft 365 Operational
Exchange Email (outlook.office.com) ? Operational
Office 365 Portal (portal.office.com) Operational
Printing Operational
Mobile Print (mobileprint.rowan.edu) ? Operational
Network Printing ? Operational
Rowan NetID (netid.rowan.edu) ? Operational
Single Sign-On Service (login.rowan.edu/cas) ? Operational
Video Conferencing Operational
Webex (rowan.webex.com) ? Operational
Zoom (rowan.zoom.us) ? Operational
Virtual Desktops & Applications in Citrix (access.rowan.edu) Operational
Academic Desktop ? Operational
Employee Desktop ? Operational
Other Software & Applications Operational
Appman Operational
Cognos (cognos-analytics.rowan.edu) ? Operational
Confluence (confluence.rowan.edu) ? Operational
DegreeWorks (degreeworks-dashboard.rowan.edu) ? Operational
Digital Signage (Rise Vision) ? Operational
myRowan (my.rowan.edu) ? Operational
OnBase (onbase.rowan.edu) ? Operational
RIMS (rims.rowan.edu) ? Operational
RIMS Affiliate Management System (rims.rowan.edu/affiliate) ? Operational
RowanCard Portal (myrowancard.rowan.edu) ? Operational
Rowan Go (go.rowan.edu) ? Operational
Rowan ProConnect ? Operational
Rowan Support Portal (support.rowan.edu) ? Operational
Rowan Announcer (apps.rowan.edu/rowanannouncer) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Webex maintenance may disrupt meetings on 7-1-2025 Jul 1, 2025 22:00 - Jul 2, 2025 03:00 EDT

Cisco has scheduled maintenance for Rowan University’s instance of Webex on Tuesday, July 1, from 10 p.m. to 3 a.m.

Since this maintenance may intermittently affect your ability to host or join meetings, Cisco recommends rescheduling any meeting that is planned for that maintenance period.
Posted on Jun 17, 2025 - 13:38 EDT

Library e-resources unavailable due to maintenance on 7-9-2025 Jul 9, 2025 07:00-09:00 EDT

EZProxy and federation.rowan.edu will be undergoing scheduled maintenance on Wednesday, July 9, from 7 a.m. to 9 a.m.

During that two-hour maintenance window, access to e-books, journals, databases and other licensed library content will be intermittently unavailable.
Posted on Jun 16, 2025 - 10:23 EDT
Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Maintenance may cause network service interruptions this week
Completed - The scheduled maintenance has been completed.
Jun 27, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 20:00 EDT
Scheduled - Information Resources & Technology will be performing urgent maintenance that may cause interruptions to network services during the evening hours this week.

Starting tonight, you may be intermittently unable to access most Rowan applications and websites, including our single sign-on system, Citrix (access.rowan.edu), Rowan NetID, Banner, Canvas and rowan.edu, from on or off campus between 8 p.m. and 10 p.m.

Similar interruptions may occur from 8 p.m. to 10 p.m. on Friday, June 27. We must complete this maintenance to address newly identified security concerns. Thank you for your patience as we complete this necessary work.

If you have any questions, please contact the Technology Support Center at 856-256-4400, or submit a ticket in the Rowan Support Portal. You can also get answers to common questions in our Knowledge Base and our chatbot, Ask Susan, at any time.
Jun 26, 15:25 EDT
Jun 26, 2025
Maintenance may cause network service interruptions this week
Completed - The scheduled maintenance has been completed.
Jun 26, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 20:00 EDT
Scheduled - Information Resources & Technology will be performing urgent maintenance that may cause interruptions to network services during the evening hours this week.

Starting tonight, you may be intermittently unable to access most Rowan applications and websites, including our single sign-on system, Citrix (access.rowan.edu), Rowan NetID, Banner, Canvas and rowan.edu, from on or off campus between 8 p.m. and 10 p.m.

Similar interruptions may occur from 8 p.m. to 10 p.m. on Friday, June 27. We must complete this maintenance to address newly identified security concerns. Thank you for your patience as we complete this necessary work.

If you have any questions, please contact the Technology Support Center at 856-256-4400, or submit a ticket in the Rowan Support Portal. You can also get answers to common questions in our Knowledge Base and our chatbot, Ask Susan, at any time.
Jun 26, 15:22 EDT
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
Maintenance may cause network service interruptions
Completed - The scheduled maintenance has been completed.
Jun 23, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:00 EDT
Scheduled - Information Resources & Technology will be performing urgent maintenance that may cause interruptions to network services during the evening hours this week.

From Tuesday, June 17, to Sunday, June 22, you may be intermittently unable to access most Rowan applications and websites, including our single sign-on system, Citrix (access.rowan.edu), Rowan NetID, Banner, Canvas and rowan.edu, from on or off campus between 9 p.m. and midnight.

We must complete this maintenance to address newly identified security concerns. Thank you for your patience as we complete this necessary work.
Jun 17, 13:27 EDT
Jun 22, 2025
Maintenance may cause network service interruptions
Completed - The scheduled maintenance has been completed.
Jun 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:00 EDT
Scheduled - Information Resources & Technology will be performing urgent maintenance that may cause interruptions to network services during the evening hours this week.

From Tuesday, June 17, to Sunday, June 22, you may be intermittently unable to access most Rowan applications and websites, including our single sign-on system, Citrix (access.rowan.edu), Rowan NetID, Banner, Canvas and rowan.edu, from on or off campus between 9 p.m. and midnight.

We must complete this maintenance to address newly identified security concerns. Thank you for your patience as we complete this necessary work.
Jun 17, 13:26 EDT
Jun 21, 2025
Maintenance may cause network service interruptions
Completed - The scheduled maintenance has been completed.
Jun 21, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 17, 13:26 EDT
Scheduled - Information Resources & Technology will be performing urgent maintenance that may cause interruptions to network services during the evening hours this week.

From Tuesday, June 17, to Sunday, June 22, you may be intermittently unable to access most Rowan applications and websites, including our single sign-on system, Citrix (access.rowan.edu), Rowan NetID, Banner, Canvas and rowan.edu, from on or off campus between 9 p.m. and midnight.

We must complete this maintenance to address newly identified security concerns. Thank you for your patience as we complete this necessary work.
Jun 17, 13:25 EDT
Jun 20, 2025
Maintenance may cause network service interruptions
Completed - The scheduled maintenance has been completed.
Jun 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 21:00 EDT
Scheduled - Information Resources & Technology will be performing urgent maintenance that may cause interruptions to network services during the evening hours this week.

From Tuesday, June 17, to Sunday, June 22, you may be intermittently unable to access most Rowan applications and websites, including our single sign-on system, Citrix (access.rowan.edu), Rowan NetID, Banner, Canvas and rowan.edu, from on or off campus between 9 p.m. and midnight.

We must complete this maintenance to address newly identified security concerns. Thank you for your patience as we complete this necessary work.
Jun 17, 13:24 EDT
Jun 19, 2025
Maintenance may cause network service interruptions
Completed - The scheduled maintenance has been completed.
Jun 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 21:00 EDT
Scheduled - Information Resources & Technology will be performing urgent maintenance that may cause interruptions to network services during the evening hours this week.

From Tuesday, June 17, to Sunday, June 22, you may be intermittently unable to access most Rowan applications and websites, including our single sign-on system, Citrix (access.rowan.edu), Rowan NetID, Banner, Canvas and rowan.edu, from on or off campus between 9 p.m. and midnight.

We must complete this maintenance to address newly identified security concerns. Thank you for your patience as we complete this necessary work.
Jun 17, 13:23 EDT
Jun 18, 2025
Printing unavailable due to maintenance on 6-18-2025
Completed - The scheduled maintenance has been completed.
Jun 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:30 EDT
Scheduled - Information Resources & Technology will be performing maintenance on the University’s printing system on Wednesday, June 18, from 10:30 p.m. to 11 p.m.

You will be unable to send or pick up print jobs on network printers or using Mobile Print during that 30-minute maintenance period.
Jun 11, 10:27 EDT
Maintenance may cause network service interruptions this week
Completed - The scheduled maintenance has been completed.
Jun 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 21:00 EDT
Scheduled - Information Resources & Technology will be performing urgent maintenance that may cause interruptions to network services during the evening hours this week.

Starting tonight, you may be intermittently unable to access most Rowan applications and websites, including our single sign-on system, Citrix (access.rowan.edu), Rowan NetID, Banner, Canvas and rowan.edu, from on or off campus between 9 p.m. and midnight.

Similar interruptions may occur from 9 p.m. to midnight on Wednesday, June 18, through Sunday, June 22.

We must complete this maintenance to address newly identified security concerns. Thank you for your patience as we complete this necessary work.
Jun 17, 13:19 EDT
Jun 17, 2025
Jun 16, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
© Rowan University 2024