Virtual desktops & applications in Citrix currently unavailable

Incident Report for Rowan University

Resolved

This incident has been resolved.

Posted Oct 01, 2026 - 10:10 EDT

Monitoring

Information Resources & Technology has restored access to Citrix, and virtual desktops and applications are now available.

We are going to closely monitor the situation throughout the day, and we will provide additional updates, if necessary.

Posted Sep 30, 2026 - 09:13 EDT

Update

Rowan University has temporarily suspended access to the Citrix environment.

Following receipt of a Citrix Security Bulletin notifying clients of an issue potentially impacting most Citrix clients, Rowan has suspended access to evaluate our system integrity.

We apologize for any inconvenience and will provide periodic updates.

Posted Sep 29, 2026 - 08:54 EDT

Investigating

Students and employees are currently unable to access virtual desktops and applications in Citrix (access.rowan.edu) due to an unplanned service interruption.

Information Resources & Technology is actively working on the issue, but we do not yet have an estimated time for when these services will be restored.

We will provide another update when more information is available.

Posted Sep 28, 2026 - 17:00 EDT

This incident affected: Academic Systems (Virtual Academic Desktop in Citrix) and Business Systems (Virtual Employee Desktop & Applications in Citrix).