Finesse and Webex Dialing login issues
Incident
Report for Rowan University
Resolved
Information Resources & Technology, in partnership with Cisco, has resolved the issue affecting incoming calls via Finesse.
Customers can now contact all departments by phone as expected. Employees can now log into Webex Dialing.
You may need to log out of Webex and back.
Customers can now contact all departments by phone as expected. Employees can now log into Webex Dialing.
You may need to log out of Webex and back.
Monitoring
Information Resources & Technology has resolved the issue preventing users from logging in to Webex Dialing and Finesse.
However, an issue affecting Webex voicemail is still under investigation. We are working to address this issue and will provide an update when more information is available.
However, an issue affecting Webex voicemail is still under investigation. We are working to address this issue and will provide an update when more information is available.
Investigating
Information Resources & Technology is aware of an issue affecting departments that use Webex Dialing and Finesse.
Affected users are unable to log in to Finesse and Webex Dialing and may receive an “Invalid username and password” error message.
IRT is working to address this issue.
We will provide an update when more information is available.
Affected users are unable to log in to Finesse and Webex Dialing and may receive an “Invalid username and password” error message.
IRT is working to address this issue.
We will provide an update when more information is available.
This incident affected: Phones & Voicemail (Finesse).
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