Self-Service Banner issue: Students not able to email their schedule
Identified - Information Resources & Technology is aware of an issue preventing users from emailing their calendars from Self-Service Banner.

A workaround is available. Please see our Knowledge Base article for instructions on using a browser extension to email your calendar:

https://support.rowan.edu/kb_view.do?sysparm_article=KB0015123.

We are working with the vendor to resolve this issue. We will provide an update when a permanent fix is available.
Sep 03, 2026 - 14:06 EDT
Investigating - Information Resources & Technology is aware of an issue affecting Self-Service Banner that is preventing students from emailing their schedules to themselves.

We are working to address this issue as quickly as possible.

We will provide an update when more information is available.
Sep 01, 2026 - 08:34 EDT
Issue with bulk timesheet approvals in Banner
Identified - Update: The Banner vendor, Ellucian, has identified the issue causing the "No timesheets were process" error that occurs during bulk timesheet approvals.

The vendor is actively working on a permanent resolution.

In the meantime, please continue using the established workaround to complete bulk approvals.

• Select fewer than 10 timesheets, using bulk selection
• Approve timesheets one at a time, rather than using any bulk selection options

We will provide another update as soon as Ellucian has resolved the issue and the workaround is no longer necessary.

Thank you for your patience.
Jun 29, 2026 - 10:03 EDT
Investigating - Information Resources & Technology is investigating a potential issue in Banner related to timesheet approvals.

When approving multiple timesheets in bulk, users are encountering an error message: "No Timesheets were processed"

While we continue to work with our vendor on this issue, we recommend the following steps to approve timesheets:

- Select fewer than 10 timesheets, using bulk selection

- Approve timesheets one at a time, rather than using any bulk selection options

If you encounter any issues with the workaround or approving an individual timesheet, please email support@rowan.edu and include relevant information (employee name, Banner ID, Pay period, Approver, and timestamp).

We will provide an update as soon as more information is available or once resolution is confirmed.
Jun 26, 2026 - 14:41 EDT

About This Site

Get the latest information about technology systems and services at Rowan University, review scheduled maintenance events, and track any service interruptions and outages impacting the campus community. Select Subscribe to Updates in the top-right corner of this page to opt-in to notifications about service interruptions via email or text message.

To report an issue with one of our services not reflected on this page, contact the Technology Support Center at 856-256-4400.

Academic Systems Operational
Canvas (canvas.rowan.edu) Operational
DegreeWorks (degreeworks-dashboard.rowan.edu) Operational
Echo360 Operational
ExamSoft Operational
Virtual Academic Desktop in Citrix Operational
Accounts & Login Operational
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
RIMS (rims.rowan.edu) Operational
RIMS Affiliate Management System (rims.rowan.edu/affiliate) Operational
RowanCard Portal (myrowancard.rowan.edu) Operational
Rowan NetID (netid.rowan.edu) Operational
Single Sign-On Service (login.rowan.edu/cas) Operational
Banner Degraded Performance
Self-Service Banner - Student (ssb.rowan.edu) Degraded Performance
Self-Service Banner - Faculty & Staff (ssb.rowan.edu) Operational
Banner Administrative Pages (banner9.rowan.edu/applicationNavigator/seamless) Operational
Business Systems Operational
Appman Operational
Cognos (cognos-analytics.rowan.edu) Operational
OnBase (onbase.rowan.edu) Operational
Qualtrics (rowan.qualtrics.com) Operational
Rowan ProConnect Operational
Virtual Employee Desktop & Applications in Citrix Operational
Email & Collaboration Operational
Confluence (confluence.rowan.edu) Operational
Gmail (mail.students.rowan.edu) Operational
Google Workspace for Education Operational
Microsoft 365 Operational
Outlook Email (Rowan Exchange) Operational
Rowan Announcer (apps.rowan.edu/rowanannouncer) Operational
Rowan Mailing Lists Service Operational
Teams Operational
Webex (rowan.webex.com) Operational
Zoom (rowan.zoom.us) Operational
Library E-Resources Operational
Library Search Operational
Library Proxy Server/EZProxy Operational
Network & WiFi Operational
WiFi (RowanSecure, RowanWiFi & Eduroam) Operational
Wired Network Access Operational
Rowan VPN - Personal & Non-Managed Devices (connect.rowan.edu) Operational
Rowan VPN - Rowan-Managed Devices (gp.rowan.edu) Operational
Phones & Voicemail Operational
Inbound and outbound calling to Rowan Operational
Internal Rowan calling Operational
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Printing Operational
Mobile Print (mobileprint.rowan.edu) Operational
Network Printing Operational
Storage & File Sharing Operational
Google Drive Operational
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Network File Storage (Openarea & Home Directory) Operational
OneDrive Operational
Websites & Portals Operational
myRowan (my.rowan.edu) Operational
Slate (Applicant Status Portal) Operational
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Rowan Support Portal (support.rowan.edu) Operational
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Rowan Websites (rowan.edu) Operational
Other Software & Services Operational
Not Listed Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cognos, OnBase unavailable due to maintenance on 9-9-2026 Sep 9, 2026 20:00 - Sep 10, 2026 00:00 EDT

Information Resources & Technology will be performing system maintenance that will affect to Cognos and OnBase on Wednesday, September 9, from 8 p.m. to midnight.

You will be unable to access Cognos and OnBase during that four-hour maintenance window.
Posted on Aug 25, 2026 - 11:13 EDT

DegreeWorks, other apps unavailable due to maintenance on 9-10-2026 Sep 10, 2026 20:00 - Sep 11, 2026 00:00 EDT

Information Resources & Technology will be performing system maintenance that will affect access to DegreeWorks and several other applications on Thursday, September 10, from 8 p.m. to midnight.

During that four-hour maintenance window, DegreeWorks, Connection Manager, RS2 feeds and legacy web processes will be unavailable.
Posted on Aug 25, 2026 - 11:18 EDT

Banner, other apps unavailable due to maintenance on 9-11-2026 Sep 11, 2026 21:00 - Sep 12, 2026 05:00 EDT

Information Resources & Technology will be performing system maintenance that will affect access to several applications, including Banner, starting on Friday, September 11, at 9 p.m. We expect this work to be finished by Saturday, September 12, at 5 a.m.

During that eight-hour maintenance window, Self-Service Banner, Banner Administrative Pages, DegreeWorks, OnBase, Cognos, Millennium, AppMan and user provisioning will be unavailable.
Posted on Aug 25, 2026 - 11:20 EDT

Sep 6, 2026

No incidents reported today.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Network maintenance planned for tonight
Completed - The scheduled maintenance has been completed.
Sep 4, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 22:00 EDT
Scheduled - Information Resources & Technology is performing urgent network maintenance tonight, Thursday, September 3, from 10 p.m. to midnight.

We don’t expect this work to cause an outage. In the event of any unexpected issues, the impact would be minimal.
Sep 3, 11:23 EDT

Sep 3, 2026

Unresolved incident: Self-Service Banner issue: Students not able to email their schedule.

Sep 2, 2026

WiFi issue affecting SSVM and Glassboro
Resolved - Information Resources & Technology continued to monitor RowanWiFi and RowanSecure following the reported issues earlier this week.

All services are operating as expected.
Sep 2, 12:32 EDT
Monitoring - Information Resources & Technology is seeing improved connectivity on RowanWiFi and RowanSecure.

We will continue to monitor the networks to ensure service remains stable.

Additional updates as more information becomes available.
Sep 1, 14:06 EDT
Update - Information Resources & Technology is troubleshooting issues affecting access to RowanWiFi and RowanSecure on the Glassboro campus.

We are working to address the issue as quickly as possible and will provide an update when more information is available.
Sep 1, 09:18 EDT
Update - Information Resources & Technology continues to troubleshoot sporadic WiFi issues at SSVM.

We are working to address this issue as quickly as possible and will provide an update when more information is available.
Sep 1, 08:35 EDT
Investigating - Information Resources & Technology is investigating an issue affecting WiFi access in some classrooms at the Shreiber School of Veterinary Medicine.

Users in affected classrooms may experience difficulty connecting to or maintaining a connection to Rowan’s wireless networks.

We are working to address this issue as quickly as possible and will provide an update when more information is available.
Aug 31, 09:18 EDT

Sep 1, 2026

Aug 31, 2026

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Some applications experiencing latency
Resolved - Information Resources & Technology has resolved the issue that was causing latency with some applications.

All services should now be operating as expected.
Aug 27, 12:34 EDT
Investigating - Information Resources & Technology is aware of latency affecting several applications.

We are actively working to address the issue and restore normal performance as quickly as possible.

We will provide an update when more information is available.
Aug 27, 11:58 EDT

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Outlook access issues through Citrix under investigation
Resolved - This incident has been resolved.
Aug 24, 11:16 EDT
Update - Information Resources & Technology has resolved the issue impacting access to Outlook and other Microsoft applications through Citrix.

If you were affected by this issue, please close all Office applications and restart them.

If you have any questions, please contact the Technology Support Center at 856-256-4400.
Aug 24, 11:16 EDT
Investigating - Information Resources & Technology is investigating an issue affecting access to Outlook through Citrix.

Some users may receive the following error when accessing Outlook:

“Your admin needs to assign an Office license to this device so you can edit your files.”

We are working to address this issue as quickly as possible and will provide an update when more information is available.
Aug 24, 10:00 EDT
RowanSecure issues under investigation
Resolved - Information Resources & Technology has resolved the issue impacting RowanSecure.

RowanSecure should now be operating as expected.

If you have any questions, please contact the Technology Support Center at 856-256-4400.
Aug 24, 11:13 EDT
Investigating - Information Resources & Technology is investigating an issue affecting sporadic access to RowanSecure.

Some users may intermittently experience issues connecting to or using RowanSecure.

We are working to address this issue as quickly as possible and will provide an update when more information is available
Aug 24, 09:28 EDT

Aug 23, 2026

No incidents reported.

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