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Get the latest information about technology systems and services at Rowan University, review scheduled maintenance events, and track any service interruptions and outages impacting the campus community. Select Subscribe to Updates in the top-right corner of this page to opt-in to notifications about service interruptions via email or text message.

To report an issue with one of our services not reflected on this page, contact the Technology Support Center at 856-256-4400.

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DegreeWorks (degreeworks-dashboard.rowan.edu) Operational
Echo360 Operational
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Accounts & Login Operational
Duo Core Authentication Service Operational
Duo Push Delivery Operational
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RIMS (rims.rowan.edu) Operational
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Single Sign-On Service (login.rowan.edu/cas) Operational
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Self-Service Banner - Student (ssb.rowan.edu) Operational
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Microsoft 365 Operational
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Rowan VPN - Rowan-Managed Devices (gp.rowan.edu) Operational
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Inbound and outbound calling to Rowan Operational
Internal Rowan calling Operational
Voicemail Operational
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Finesse Operational
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Mobile Print (mobileprint.rowan.edu) Operational
Network Printing Operational
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Lift (lift.rowan.edu) Operational
Network File Storage (Openarea & Home Directory) Operational
OneDrive Operational
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myRowan (my.rowan.edu) Operational
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Rowan Support Portal (support.rowan.edu) Operational
Rowan Training Portal (Healthstream) Operational
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Maintenance

Scheduled Maintenance

Update to authentication options for Microsoft 365 services on 5-29-2026 May 29, 2026 19:00-20:00 EDT

Information Resources & Technology is making changes to our Duo two-factor authentication integration with Microsoft 365 services to address an ongoing authentication issue for some users.

What This Means

- Some users were able to select options other than the ones we support — Duo Mobile or a hardware token — to authenticate their identities when logging in to Microsoft 365 services. The additional options, including MS Authenticator, have caused authentication issues for some users.
- At 7 p.m. on Friday, May 29, we will remove additional authentication options for Microsoft 365 services. After we make that change, you must use Duo Mobile or a hardware token to authenticate to Microsoft 365 services.
- If you previously used a non-supported authentication option, you will need to set up a supported option.

What You Might See After May 29

The next time you sign in to a Microsoft service (such as Outlook, Teams or OneDrive), you may see a screen titled "Let's keep your account secure." Select Next and follow the prompts to set up a supported authentication method.

Once complete, all future logins to Microsoft 365 services will prompt you to authenticate with Duo Mobile or a hardware token.

For more information, review our article on this updated login process: https://support.rowan.edu/sp?id=kb_article_view&sysparm_article=KB0015066&sys_kb_id=409ae43647d807109288878a436d439c

Troubleshooting Help

If you are repeatedly logged out and prompted to log back in to an affected service multiple times in a short window of time, please try the following steps:

1. Log out of the affected service.
2. Restart your device.
3. Log back in to affected service.

Note: If you are logging in to the browser version of a service or application, please use an incognito window.
Posted on Apr 29, 2026 - 12:02 EDT
May 7, 2026

No incidents reported today.

May 6, 2026

No incidents reported.

May 5, 2026
Academic and Employee Desktop issue affecting all campuses
Resolved - Information Resources & Technology has resolved the issue affecting access to the Academic and Employee Desktops.

All users are able to access the applicable desktop.
May 5, 08:18 EDT
Investigating - Information Resources & Technology is investigating an issue affecting access to Academic and Employee Desktops across all campuses.

Some users are currently unable to open the Academic and Employee Desktops.

We are actively investigating this issue and working to restore access as quickly as possible.

We will provide an update when more information is available.
May 5, 07:33 EDT
May 4, 2026
Degree Works is currently unavailable
Resolved - Information Resources & Technology has resolved the issue affecting access to Degree Works.

All services should now be operating as expected. If you continue to experience issues accessing Degree Works, please try refreshing your browser or logging out and back in.
May 4, 11:28 EDT
Update - Information Resources & Technology continues to troubleshoot the issue affecting access to Degree Works.

We are working to restore service as quickly as possible and will provide an update when more information is available.
May 4, 11:10 EDT
Investigating - Information Resources & Technology is investigating an issue affecting access to Degree Works.

Users are receiving the error 'Http/1.1 Service Unavailable' when accessing Degree Works.

We are working to restore access as quickly as possible.

We will provide an update when more information is available.
May 4, 08:47 EDT
Canvas API Key Disruption
Resolved - Instructure, the vendor for Canvas has resolved the API Keys issue.

The errors affecting some Canvas-integrated systems have been resolved. To fully restore functionality, Canvas engineers have reissued specific application keys.

You may be prompted to re-authorize access to these tools. This is a Canvas process. Please follow the on-screen prompts to re-authorize.
May 4, 08:28 EDT
Update - Instructure, the vendor for Canvas, continues to investigate the issue impacting Kaltura and UDOIT in Canvas.

Updates will be provided as they are available from the vendor.
May 1, 15:33 EDT
Investigating - Canvas is currently experiencing a limited disruption affecting tools that rely on API keys. Instructure, the vendor, is actively investigating the issue and has taken precautionary steps to maintain service stability while they work to restore full functionality.

Some Rowan users may experience issues with integrated services, specifically Kaltura and UDOIT.
May 1, 09:15 EDT
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Apr 30, 2026
Inbound calling to Rowan phones may be interrupted Thursday night
Completed - The scheduled maintenance has been completed.
Apr 30, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance on the Rowan University phone system on Thursday, April 30, from 8:30 p.m. to 9:30 p.m.

External callers may be intermittently unable to reach Rowan phone numbers during the one-hour maintenance window.

If you have a police, fire or medical emergency during this maintenance, please call 911.
Apr 28, 10:54 EDT
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026
Network interruptions possible in Vet School & Research Center on 4-26-2026
Completed - The scheduled maintenance has been completed.
Apr 26, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 08:00 EDT
Scheduled - Information Resources & Technology will be performing maintenance that may affect network access in several buildings on the West Campus on Sunday, April 26, from 8 a.m. to noon. Those buildings include:

- Veterinary School
- Veterinary Teaching Hospital
- Virtua Health College Research Center

While we do not expect this maintenance to cause an extended outage, you may be intermittently unable to access wired and wireless networks and the Rowan University phone system during that four-hour maintenance period.
Apr 16, 13:52 EDT
Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

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