Rowan University Status

All Systems Operational

About This Site

Get the latest information about technology systems and services at Rowan University, review scheduled maintenance events, and track any service interruptions and outages impacting the campus community. Select Subscribe to Updates in the top-right corner of this page to opt-in to notifications about service interruptions via email or text message.

To report an issue with one of our services not reflected on this page, contact the Technology Support Center at 856-256-4400.

Banner Operational

Self-Service Banner (ssb.rowan.edu) Operational

Banner Administrative Pages (banner9.rowan.edu/applicationNavigator/seamless) Operational

Canvas (canvas.rowan.edu) Operational

Google Apps Operational

Rowan Gmail (mail.students.rowan.edu) Operational

Google Drive (drive.google.com) Operational

Information Security Operational

Duo Core Authentication Service Operational

Duo Push Delivery Operational

Duo SMS Message Delivery Operational

Internet, Networking & Phones Operational

WiFi (RowanSecure, RowanWiFi & Eduroam) Operational

Wired (RowanSecure) Operational

Phones & Voicemail Operational

Rowan VPN (vpn.rowan.edu) Operational

Network File Storage (Openarea & Home Directory) Operational

Library E-Resources Operational

Microsoft 365 Operational

Exchange Email (outlook.office.com) Operational

Office 365 Portal (portal.office.com) Operational

Printing Operational

Mobile Print (mobileprint.rowan.edu) Operational

Network Printing Operational

Rowan NetID (netid.rowan.edu) Operational

Single Sign-On Service (login.rowan.edu/cas) Operational

Video Conferencing Operational

Webex (rowan.webex.com) Operational

Zoom (rowan.zoom.us) Operational

Virtual Desktops & Applications in Citrix (access.rowan.edu) Operational

Academic Desktop Operational

Employee Desktop Operational

Other Software & Applications Operational

Appman Operational

Cognos (cognos-analytics.rowan.edu) Operational

Confluence (confluence.rowan.edu) Operational

DegreeWorks (degreeworks-dashboard.rowan.edu) Operational

Digital Signage (Rise Vision) Operational

myRowan (my.rowan.edu) Operational

OnBase (onbase.rowan.edu) Operational

RIMS (rims.rowan.edu) Operational

RIMS Affiliate Management System (rims.rowan.edu/affiliate) Operational

Rowan Announcer (apps.rowan.edu/rowanannouncer) Operational

RowanCard Portal (myrowancard.rowan.edu) Operational

Rowan Go (go.rowan.edu) Operational

Rowan ProConnect Operational

Rowan Support Portal (support.rowan.edu) Operational

Rowan Training Portal (Healthstream) Operational

Echo360 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2025

No incidents reported today.

Dec 6, 2025

Outage preventing access to Rowan apps, websites

Resolved - Information Resources & Technology has resolved an internal network infrastructure issue that was causing the IT service outage. All IT services are now back online and working as expected.

We will continue to closely monitor the situation throughout the rest of the weekend to ensure services remain stable.

Emails sent during the outage will continue to arrive over the next 24 hours and may arrive out of order.

If you have questions about class schedules, assignments, or deadlines, please contact your professor.

If you have any questions or concerns about a specific service, please contact the Technology Support Center via email at support@rowan.edu or submit a ticket in the Rowan Support Portal at support.rowan.edu.
Dec 6, 16:34 EST

Update - We are continuing to monitor for any further issues.
Dec 6, 14:13 EST

Update - We are continuing to monitor for any further issues.
Dec 6, 14:07 EST

Monitoring - Information Resources & Technology has identified the likely root cause of our ongoing outage, and we are beginning to see Rowan IT services come back online.

Systems may continue to fluctuate as restoration work continues, and our teams will be actively monitoring and making adjustments throughout the day to stabilize all services.

We will provide an additional update at 5 p.m. or sooner if there are significant changes.

If you have questions about class schedules, assignments, or deadlines, please contact your professor.

If you have an emergency, call 911.

We appreciate the community’s patience and understanding as we work to restore full service.
Dec 6, 12:53 EST

Update - As of 8 a.m. there is no change in status. Our team is fully engaged in resolving the issues. Please check back through the day for additional updates. If the problem is not resolved sooner, additional real time updates at 12 p.m. and 4 p.m.

If you have questions about classes, please contact your professor.

If you have an emergency, please call 911.
Dec 6, 08:51 EST

Update - Information Resources & Technology has identified a connectivity issue with internal systems as the cause of the ongoing IT service outage.

We’re working with our vendor to resolve it as quickly as possible, but we do not yet have an ETA for when service will be restored.

The outage has no impact on security or safety systems. If you are experiencing an emergency, call 911.

Until the issue is resolved, you may continue to experience problems:

- Logging in to most Rowan applications
- Connecting to RowanWiFi and RowanSecure
- Accessing public Rowan websites

Contact your professor if you have questions about classes.

This will be our final update for today unless we have new information to provide.

Thank you for your patience as we work to restore services.
Dec 5, 15:57 EST

Update - We are continuing to work on a fix for this issue.
Dec 5, 13:01 EST

Update - We are continuing to work on a fix for this issue.
Dec 5, 12:57 EST

Identified - We have identified the underlying issue causing the outage, and we're working with our vendor to resolve it as soon as possible.

We don't have an ETA yet for when services will be restored
Dec 5, 11:55 EST

Update - We are continuing to investigate this issue.
Dec 5, 11:37 EST

Update - We are continuing to investigate this issue.
Dec 5, 10:29 EST

Update - We are continuing to investigate this issue, which is affecting services that require login with your Rowan NetID. We will provide another update as soon as possible.
Dec 5, 10:27 EST

Update - We're continuing to investigate this issue, which is also affecting access to WiFi and other services on campus.
Dec 5, 09:11 EST

Investigating - Information Resources & Technology is investigating an issue that is affecting access to Rowan University applications and websites, including but not limited to: single sign-on service (CAS), rowan.edu, Canvas, Self-Service Banner and Banner Administrative Pages.

We are working to restore these services as soon as possible, but we do not yet have an estimated time of repair.

Updates will be provided as soon as they are available.
Dec 5, 07:34 EST

Dec 5, 2025

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

Banner, other apps unavailable due to maintenance on 11-28-2025

Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 21:00 EST

Scheduled - Information Resources & Technology will be performing system maintenance that will affect access to several applications, including Banner, starting on Friday, November 28, at 9 p.m. We expect this work to be finished by Saturday, November 29, at 5 a.m.

During that eight-hour maintenance window, Self-Service Banner, Banner Administrative Pages, DegreeWorks, OnBase, Cognos, Millennium, AppMan and user provisioning will be unavailable.
Nov 13, 11:17 EST

Nov 28, 2025

Nov 27, 2025

DegreeWorks, other apps unavailable due to maintenance on 11-27-2025

Completed - The scheduled maintenance has been completed.
Nov 27, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:00 EST

Scheduled - Information Resources & Technology will be performing system maintenance that will affect access to DegreeWorks and several other applications on Thursday, November 27, from 8 p.m. to midnight.

During that four-hour maintenance window DegreeWorks, Connection Manager, RS2 feeds and legacy web processes will be unavailable.
Nov 13, 11:18 EST

Cognos unavailable due to maintenance on 11-26-2025

Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 20:00 EST

Scheduled - Information Resources & Technology will be performing system maintenance that will affect access to Cognos on Wednesday, November 26, between 8 p.m. and midnight.

Cognos may be intermittently unavailable during that four-hour maintenance window.
Nov 13, 11:19 EST

Nov 26, 2025

Finesse is currently unavailable: 11-26-25

Resolved - Information Resources & Technology has resolved the issue preventing the call center operations from logging into Finesse.

Phones are now open for the applicable teams.
Nov 26, 09:05 EST

Investigating - Information Resources & Technology is investigating an issue affecting access to Finesse, the system used for call center operations.

Users are currently unable to access Finesse.

We are working to restore service as quickly as possible.

If you need support from IRT during this outage, please email support@rowan.edu. For any other customer-facing team, please email the applicable team.
Nov 26, 08:02 EST

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.