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Issue with bulk timesheet approvals in Banner
Identified - Update: The Banner vendor, Ellucian, has identified the issue causing the "No timesheets were process" error that occurs during bulk timesheet approvals.

The vendor is actively working on a permanent resolution.

In the meantime, please continue using the established workaround to complete bulk approvals.

• Select fewer than 10 timesheets, using bulk selection
• Approve timesheets one at a time, rather than using any bulk selection options

We will provide another update as soon as Ellucian has resolved the issue and the workaround is no longer necessary.

Thank you for your patience.
Jun 29, 2026 - 10:03 EDT
Investigating - Information Resources & Technology is investigating a potential issue in Banner related to timesheet approvals.

When approving multiple timesheets in bulk, users are encountering an error message: "No Timesheets were processed"

While we continue to work with our vendor on this issue, we recommend the following steps to approve timesheets:

- Select fewer than 10 timesheets, using bulk selection

- Approve timesheets one at a time, rather than using any bulk selection options

If you encounter any issues with the workaround or approving an individual timesheet, please email support@rowan.edu and include relevant information (employee name, Banner ID, Pay period, Approver, and timestamp).

We will provide an update as soon as more information is available or once resolution is confirmed.
Jun 26, 2026 - 14:41 EDT

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Get the latest information about technology systems and services at Rowan University, review scheduled maintenance events, and track any service interruptions and outages impacting the campus community. Select Subscribe to Updates in the top-right corner of this page to opt-in to notifications about service interruptions via email or text message.

To report an issue with one of our services not reflected on this page, contact the Technology Support Center at 856-256-4400.

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Maintenance

Scheduled Maintenance

System maintenance may affect access to Banner, other apps on 8-8-2026 Aug 8, 2026 08:00-20:00 EDT

Information Resources & Technology will be performing system maintenance that may affect access to Self-Service Banner and other Rowan University applications on Saturday, August 8, from 8 a.m. to 8 p.m.

While we don’t expect extended outages during this maintenance period, you may be intermittently unable to access certain applications, including but not limited to:

- Self-Service Banner
- Banner Administrative Pages
- Cognos
- OnBase
- Tableau
Posted on Jul 29, 2026 - 09:54 EDT

Maintenance may cause bulk email disruptions this weekend Aug 8, 2026 09:00 - Aug 9, 2026 21:00 EDT

Information Resources & Technology will be replacing the back-end tool used to internally route bulk email during the weekend of August 8.

This maintenance has the potential to cause disruptions to bulk email services, including but not limited to:

- Rowan Announcer: Daily Digest & Extra Edition
- Rowan Mailing Lists Service (Sympa)
- Student-Directed Mailing Lists
- RIMS Email Lists
- Exchange Distribution Groups

You may be unable to send or receive email via those methods from Saturday, August 8, at 9 a.m. through Sunday, August 9, at 9 p.m. Due to the nature of this maintenance, there is also the possibility of intermittent interruptions to bulk email services after this weekend, though we are working to minimize extended interruptions.
Posted on Aug 04, 2026 - 13:41 EDT

Aug 7, 2026

Maintenance may affect application, network access tonight
Completed - The scheduled maintenance has been completed.
Aug 7, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance tonight, Thursday, August 6, from 10 p.m. to midnight.

We do not expect this maintenance to cause extended outages. However, due to the nature of this maintenance, it has the potential to intermittently interrupt access:

- On- and off-campus access to Rowan applications, including Self-Service Banner
- On-campus access to network services, including phones and WiFi.
Aug 6, 11:12 EDT

Aug 6, 2026

Citrix virtual apps & desktops unavailable due to maintenance on 8-6-2026
Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance that will affect access to Citrix (access.rowan.edu) on Thursday, August 6, from 5 a.m. to 7 a.m.

You will be unable to access virtual desktops and applications in Citrix during that two-hour maintenance window.
Aug 4, 13:47 EDT

Aug 5, 2026

Issue affecting employee parking pass selection
Resolved - The vendor has resolved the issue impacting employees from selecting their applicable parking pass.

All employees can now select their parking pass.
Aug 5, 15:02 EDT
Investigating - Information Resources & Technology is aware of an issue preventing employees from selecting parking passes and is working with the vendor to resolve.

We will provide another update when more information is available.
Aug 3, 11:22 EDT
Maintenance may affect application, network access tonight
Completed - The scheduled maintenance has been completed.
Aug 5, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance tonight, Tuesday, August 4, from 10 p.m. to midnight. 

We do not expect this maintenance to cause extended outages. However, due to the nature of this maintenance, it has the potential to intermittently interrupt access: 

- On- and off-campus access to Rowan applications, including Self-Service Banner
- On-campus access to network services, including phones and WiFi.
Aug 4, 11:19 EDT

Aug 4, 2026

Aug 3, 2026

Moving Gmail accounts to Outlook
Completed - The scheduled maintenance has been completed.
Aug 3, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 20:00 EDT
Scheduled - Information Resources & Technology will transition students currently using Google’s Gmail to Microsoft Outlook during the first weekend in August to streamline email access and delivery.

This change only affects students with @students.rowan.edu email addresses. If you currently have a @students.rowan.edu email address, it will be updated to @rowan.edu, and you will access your email through Outlook as of August 3.

You may be unable to access your email from Friday, July 31, at 8 p.m. to Monday, August 3, at 6 a.m., while we complete this transition.
Jul 15, 13:49 EDT

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

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