Rowan System Status
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Get the latest information about technology systems and services at Rowan University, review scheduled maintenance events, and track any service interruptions and outages impacting the campus community. Select Subscribe to Updates in the top-right corner of this page to opt-in to notifications about service interruptions via email or text message.

To report an issue with one of our services not reflected on this page, contact the Technology Support Center at 856-256-4400.

Banner Operational
Self-Service Banner (ssb.rowan.edu) ? Operational
Banner Administrative Pages (banner9.rowan.edu/applicationNavigator/seamless) ? Operational
Canvas (canvas.rowan.edu) ? Operational
Google Apps Operational
Rowan Gmail (mail.students.rowan.edu) ? Operational
Google Drive (drive.google.com) Operational
Information Security Operational
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Internet, Networking & Phones Operational
WiFi (RowanSecure, RowanWiFi & Eduroam) ? Operational
Wired (RowanSecure) ? Operational
Phones & Voicemail ? Operational
Rowan VPN (vpn.rowan.edu) ? Operational
Network File Storage (Openarea & Home Directory) Operational
Microsoft 365 Operational
Exchange Email (outlook.office.com) ? Operational
Office 365 Portal (portal.office.com) Operational
Printing Operational
Mobile Print (mobileprint.rowan.edu) ? Operational
Network Printing ? Operational
Rowan NetID (netid.rowan.edu) ? Operational
Single Sign-On Service (login.rowan.edu/cas) ? Operational
Video Conferencing Operational
Webex (rowan.webex.com) ? Operational
Zoom (rowan.zoom.us) ? Operational
Virtual Desktops & Applications in Citrix (access.rowan.edu) Operational
Academic Desktop ? Operational
Employee Desktop ? Operational
Other Software & Applications Operational
Appman Operational
Cognos (cognos-analytics.rowan.edu) ? Operational
Confluence (confluence.rowan.edu) ? Operational
DegreeWorks (degreeworks-dashboard.rowan.edu) ? Operational
Digital Signage (Rise Vision) ? Operational
myRowan (my.rowan.edu) ? Operational
OnBase (onbase.rowan.edu) ? Operational
RIMS (rims.rowan.edu) ? Operational
RIMS Affiliate Management System (rims.rowan.edu/affiliate) ? Operational
RowanCard Portal (myrowancard.rowan.edu) ? Operational
Rowan Go (go.rowan.edu) ? Operational
Rowan Support Portal (support.rowan.edu) ? Operational
Rowan Announcer (apps.rowan.edu/rowanannouncer) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Virtual desktop (Citrix) outage due to maintenance on 4-4-2025 Apr 4, 2025 05:00-07:00 EDT

Information Resources & Technology will be performing system maintenance that will affect access to virtual desktops and applications in Citrix on Friday, April 4, from 5 a.m. to 7 a.m.

You will be intermittently unable to log in to the Academic Virtual Desktop, Employee Desktop and other virtual applications through access.rowan.edu during that two-hour maintenance period. Any active sessions will also be shut down when the maintenance begins.

We will also be updating the Duo two-factor authentication prompt for access.rowan.edu as part of this maintenance to match the experience on most other applications, including Canvas, Self-Service Banner and Google Drive.
Posted on Apr 03, 2025 - 11:08 EDT

RowanWiFi outage possible due to maintenance on 4-4-2025 Apr 4, 2025 06:00-08:00 EDT

Information Resources & Technology will be performing system maintenance that may affect access to RowanWiFi on the Glassboro campus on Friday, April 4, from 6 a.m. to 8 a.m.

You may be intermittently unable to connect to RowanWiFi during that two-hour maintenance window. You may also need to forget the RowanWiFi network and reconnect once the maintenance is complete to restore connectivity.
Posted on Mar 25, 2025 - 12:03 EDT

Confluence outage due to maintenance on 4-4-2025 Apr 4, 2025 20:00-21:00 EDT

Information Resources & Technology will be performing system maintenance that will affect access to Confluence on Friday, April 4, from 8 p.m. to 9 p.m.

You may be unable to access Confluence during that one-hour maintenance period.
Posted on Apr 02, 2025 - 10:08 EDT

Single sign-on service briefly unavailable on 4-4-2025 Apr 4, 2025 22:00-23:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 03, 2025 - 14:35 EDT
Scheduled - Information Resources & Technology will be performing system maintenance that will briefly affect access to the single sign-on service (CAS). You may be unable to log in to applications protected by the single sign-on service for up to five minutes on Friday, April 4 starting at 10 p.m and intermittently until 11 p.m.
Mar 27, 2025 - 15:52 EDT

Single sign-on service briefly unavailable on 4-18-2025 Apr 18, 2025 22:00-23:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 03, 2025 - 14:35 EDT
Scheduled - Information Resources & Technology will be performing system maintenance that will briefly affect access to the single sign-on service (CAS). You may be unable to log in to applications protected by the single sign-on service for up to five minutes on Friday, April 18 starting at 10 p.m and intermittently until 11 p.m.
Mar 27, 2025 - 15:54 EDT
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
Network maintenance on 4-1-2025
Completed - The scheduled maintenance has been completed.
Apr 1, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 20:00 EDT
Scheduled - Information Resources & Technology will be performing network maintenance tonight, Tuesday, April 1, from 8 p.m. to 10 p.m.

We do not expect this maintenance to cause an outage for wired and wireless connectivity, but any potential issues would be limited to new authentications to campus networks if they do occur.
Apr 1, 11:18 EDT
Mar 31, 2025
Delay in emails being received
Resolved - Information Resources & Technology has resolved the issue the caused a delay in receiving inbound emails.

The backlog of inbound emails has been cleared and email flow has returned to normal.
Mar 31, 18:34 EDT
Identified - Information Resources & Technology is actively investigating the issue that caused a delay in receiving inbound emails.

Inbound emails are now being received.

Another update will be provided as soon as the backlog of inbound emails has been cleared.
Mar 31, 18:09 EDT
Investigating - Information Resources & Technology is aware of an issue that is causing a delay in emails being received. This issue affects emails sent from outside of Rowan University, i.e. from Banner, ServiceNow, etc. Technicians are aware of this issue and are actively working to resolve this as quickly as possible.

Updates will be provided as they are available.
Mar 31, 13:34 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Delay in emails being received
Resolved - Information Resources & Technology has resolved the issue impacting a delay in emails being received.

All pending emails have been sent.
Mar 28, 14:22 EDT
Investigating - Information Resources & Technology is aware of an issue that is causing a delay in emails being received. This issue affects emails sent from Outlook, Banner, ServiceNow, etc.

Technicians are aware of this issue and are actively working to resolve. Updates will be provided as they are available.
Mar 28, 12:36 EDT
Issues accessing network services under investigation
Resolved - Information Resources & Technology has resolved the issue affecting access to Rowan network services.

All services have been restored.
Mar 28, 08:18 EDT
Investigating - Information Resources & Technology is investigating an issue affecting access to Rowan Network services.

You may be intermittently unable to log in to Citrix (access.rowan.edu) and other applications due to this issue, as well as experience slowness when using certain applications.
Mar 28, 07:21 EDT
RowanWiFi outage possible due to maintenance on 3-28-2025
Completed - The scheduled maintenance has been completed.
Mar 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance that may affect access to RowanWiFi on the Glassboro campus on Friday, March 28, from 6 a.m. to 8 a.m.

You may be intermittently unable to connect to RowanWiFi during that two-hour maintenance window. You may also need to forget the RowanWiFi network and reconnect once the maintenance is complete to restore connectivity.
Mar 25, 12:02 EDT
Mar 27, 2025
Confluence outage due to maintenance on 3-27-2025
Completed - The scheduled maintenance has been completed.
Mar 27, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance that will access to Confluence on Thursday, March 27, from 8 p.m. to 10 p.m.

You may be unable to access Confluence during that two-hour maintenance period.
Mar 25, 11:59 EDT
Mar 26, 2025
Virtual desktop (Citrix) outage due to maintenance on 3-26-2025
Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance that will affect access to virtual desktops and applications in Citrix on Wednesday, March 26, from 5 a.m. to 6 a.m.

You will be unable to log in to the Academic Virtual Desktop, Employee Desktop and other virtual applications through access.rowan.edu during that one-hour maintenance period. Any active sessions will also be shut down when the maintenance begins.

We will also be updating the Duo two-factor authentication prompt for access.rowan.edu as part of this maintenance to match the experience on most other applications, including Canvas, Self-Service Banner and Google Drive.
Mar 24, 13:02 EDT
Mar 25, 2025
Network is down at South Jersey Tech Park
Resolved - Information Resources & Technology and our vendor have resolved the network outage in the South Jersey Technology Park.

All Rowan Network resources are now working as expected.
Mar 25, 15:25 EDT
Update - Information Resources & Technology is aware of an outage affecting Rowan Network resources, including wired and wireless internet access and phones, in the South Jersey Technology Park.

This outage is not affecting network services provided by third-party vendors, like Verizon and Comcast, to tenants in the building.

RowanCard access to the building will continue to work for employees and tenants who have previously accessed the building, though it will not work for individuals who have never accessed the building before.

The outage to Rowan Network resources was caused by an accidental fiber cut. We are working with our vendor to schedule a repair to the broken fiber, but we don’t expect them to be available until this evening. Once on site, the repair generally takes between four to eight hours, depending on the extent of the cut.

We expect network connectivity to be restored to the building by tomorrow, but we will provide an update later this afternoon or evening, when more information is available.
Mar 25, 11:28 EDT
Identified - Information Resources & Technology is aware that the network is down at the South Jersey Tech Park.

IRT is on site and the vendor has been engaged. Updates will be provided as they are available.
Mar 25, 10:37 EDT
Banner posting process is down
Resolved - Information Resources & Technology has resolved the issue with Banner posting. All pending transactions have been successfully posted.
Mar 25, 09:56 EDT
Update - We are continuing to work on a fix for this issue.
Mar 25, 09:48 EDT
Identified - Information Resources & Technology is aware of an issue with the Banner posting process. Currently journal entries are not posting.

Technicians are actively working on this issue. Updates will be provided as they are available.
Mar 25, 09:47 EDT
Mar 24, 2025
Issue installing new printers on Rowan PCs
Resolved - Information Resources & Technology has resolved the issue with the Rowan Print Driver Installer, but you may need to reboot your computer. If you are unable to install new printers, please restart your machine and try again.

If you are still unable to install a printer, please contact us for help at 856-256-4400.
Mar 24, 10:14 EDT
Investigating - Information Resources & Technology is investigating an issue with the Rowan Print Driver Installer, a tool that allows employees to set up printers on their Rowan-owned PCs on their own.

Currently, this tool is not working for new printer installations. Employees who set up network printers before this issue started on Wednesday, March 5, should still be able to print as expected. We are working with our vendor to resolve this issue, but we do not currently have a timeline for resolution.

If you are unable to install a Rowan network printer on your PC, you have two options until this issue is resolved:

1. Add the Rowan Copier queue from Company Portal and pick up prints from the nearest copier.
- Go to Start Menu > Company Portal
- Select Apps in left-hand menu
- Filter by category along the top of the main window
- Select Printers > Rowan Copiers

2. Upload your document to our Mobile Print service at mobileprint.rowan.edu and pick it up at one of the printers connected to this service or any copier with a RowanCard reader.
Mar 12, 13:44 EDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Network authentication outage due to maintenance on 3-22-2025
Completed - The scheduled maintenance has been completed.
Mar 22, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:00 EDT
Scheduled - Information Resources & Technology will be performing network maintenance on Saturday, March 22, from noon to 4 p.m.

You will be unable to log in to a new wired and wireless network session on campus during that four-hour maintenance window. We do not expect this work to affect your network access if you have already connected to a wireless or wired network before the maintenance starts.
Mar 18, 13:33 EDT
Mar 21, 2025
Eduroam may be intermittently unavailable on 3-21-2025
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 11:20 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 11:19 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 11:16 EDT
Scheduled - Eduroam, a wireless network for visitors from other colleges and universities, may be intermittently unavailable on Friday, March 21, from 6 a.m. to 8 a.m. due to system testing.

Guests on campus who would normally use Eduroam may connect to RowanWiFi if they need wireless internet access during this time frame. To connect to RowanWiFi as a guest:

1. Select RowanWiFi
2. Click to sign in under "Guests and Visitors"
3. Accept the Terms of Use and click Connect
Mar 17, 11:47 EDT
Mar 20, 2025

No incidents reported.

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