Rowan System Status
Subscribe To Updates
Mac laptops unable to display on some projectors
Identified - Information Resources & Technology has identified the problem that is preventing some Mac laptops from displaying properly on certain projectors in classrooms and other spaces.

The resolution for this issue requires a hardware upgrade, which we will be completing in phases over the summer. We expect this issue to be completely resolved in all rooms by the fall semester.

Users have reported that they only see a black screen when they are trying to project, though the laptop otherwise appears to be connected. If you encounter this issue in a classroom, we recommend using the desktop computer to display your content. In conference rooms or event spaces, use the desktop computer, if one is available, or switch to a different device, if needed.
May 29, 2025 - 09:19 EDT
Investigating - Information Resources & Technology is investigating an issue that is preventing some Mac laptops — both personal and Rowan-managed — from displaying properly on certain projectors in classrooms and other spaces.

Users have reported that they only see a black screen when they are trying to project, though the laptop otherwise appears to be connected.

If you encounter this issue in a classroom, we recommend using the desktop computer to display your content. In conference rooms or event spaces, use the desktop computer, if one is available, or switch to a different device, if needed.

At this time, we do not have an estimated time for resolution, as the issue appears to be a broader compatibility problem between macOS and certain projection technologies. We will provide an update when more information is available.
Apr 11, 2025 - 14:22 EDT

About This Site

Get the latest information about technology systems and services at Rowan University, review scheduled maintenance events, and track any service interruptions and outages impacting the campus community. Select Subscribe to Updates in the top-right corner of this page to opt-in to notifications about service interruptions via email or text message.

To report an issue with one of our services not reflected on this page, contact the Technology Support Center at 856-256-4400.

Banner Operational
Self-Service Banner (ssb.rowan.edu) ? Operational
Banner Administrative Pages (banner9.rowan.edu/applicationNavigator/seamless) ? Operational
Canvas (canvas.rowan.edu) ? Operational
Google Apps Operational
Rowan Gmail (mail.students.rowan.edu) ? Operational
Google Drive (drive.google.com) Operational
Information Security Operational
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Internet, Networking & Phones Operational
WiFi (RowanSecure, RowanWiFi & Eduroam) ? Operational
Wired (RowanSecure) ? Operational
Phones & Voicemail ? Operational
Rowan VPN (vpn.rowan.edu) ? Operational
Network File Storage (Openarea & Home Directory) Operational
Microsoft 365 Operational
Exchange Email (outlook.office.com) ? Operational
Office 365 Portal (portal.office.com) Operational
Printing Operational
Mobile Print (mobileprint.rowan.edu) ? Operational
Network Printing ? Operational
Rowan NetID (netid.rowan.edu) ? Operational
Single Sign-On Service (login.rowan.edu/cas) ? Operational
Video Conferencing Operational
Webex (rowan.webex.com) ? Operational
Zoom (rowan.zoom.us) ? Operational
Virtual Desktops & Applications in Citrix (access.rowan.edu) Operational
Academic Desktop ? Operational
Employee Desktop ? Operational
Other Software & Applications Operational
Appman Operational
Cognos (cognos-analytics.rowan.edu) ? Operational
Confluence (confluence.rowan.edu) ? Operational
DegreeWorks (degreeworks-dashboard.rowan.edu) ? Operational
Digital Signage (Rise Vision) ? Operational
myRowan (my.rowan.edu) ? Operational
OnBase (onbase.rowan.edu) ? Operational
RIMS (rims.rowan.edu) ? Operational
RIMS Affiliate Management System (rims.rowan.edu/affiliate) ? Operational
RowanCard Portal (myrowancard.rowan.edu) ? Operational
Rowan Go (go.rowan.edu) ? Operational
Rowan ProConnect ? Operational
Rowan Support Portal (support.rowan.edu) ? Operational
Rowan Announcer (apps.rowan.edu/rowanannouncer) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Rolling WiFi outages across all campuses on 6-10-2025 Jun 10, 2025 20:00-22:00 EDT

Information Resources & Technology will be performing network maintenance that will affect access to wireless networks across all campuses on Tuesday, June 10, from 8 p.m. to 10 p.m.

The outages will happen building by building throughout that two-hour maintenance period and will last up to 15 minutes.
Posted on Jun 05, 2025 - 11:36 EDT
Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Single sign-on service intermittently unavailable tonight
Completed - The scheduled maintenance has been completed.
Jun 6, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:00 EDT
Scheduled - Information Resources & Technology will be performing maintenance on the University’s single sign-on service tonight, Friday, June 6, from 10 p.m. to 11 p.m.

During that one-hour maintenance window, you may be intermittently unable to log in to applications protected by the single sign-on service, including Canvas, Self-Service Banner and Google Drive.
Jun 6, 10:54 EDT
Jun 5, 2025

No incidents reported.

Jun 4, 2025
Confluence outage due to maintenance on 6-4-2025
Completed - The scheduled maintenance has been completed.
Jun 4, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 19:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance that will affect access to Confluence on Wednesday, June 4, from 7 p.m. to 8 p.m.

You may be unable to access Confluence during that one-hour maintenance period.
Jun 2, 13:45 EDT
Jun 3, 2025
Issues accessing ProConnect and related sites
Resolved - JAGGAER US PRODUCTION, vendor of ProConnect has resolved the issues impacting access to eProcurement, Invoicing, Contracts+, Supplier management, Inventory management, and Sourcing.

All modules are available.
Jun 3, 07:09 EDT
Identified - JAGGAER US PRODUCTION Environment began experiencing performance issues around 4:25 PM EST today, June 02, 2025. Our technical resources are engaged and working to identify and resolve this issue as quickly as possible.

Products Impacted: eProcurement, Invoicing, Contracts+, Supplier management, Inventory management, and Sourcing.
Jun 2, 17:10 EDT
Jun 2, 2025
Issue accessing virtual desktops and apps
Resolved - Information Resources & Technology has resolved the issue that was affecting access to virtual desktops and applications. You may need to log off and launch a new session to restore access.
Jun 2, 10:44 EDT
Investigating - Information Resources & Technology is investigating an issue preventing some users from accessing virtual desktops and applications in Citrix. You may not be able to see your virtual desktop, and some applications may not load. We're working to restore service as soon as possible.
Jun 2, 09:49 EDT
Webex is not available: 06-02-2025
Resolved - Information Resources & Technology has resolved the issue that was affecting access to Webex.

You may need to restart the Webex app in order to restore access. If you’re still unable to log in to Webex, try restarting your computer.
Jun 2, 09:24 EDT
Investigating - Information Resources & Technology is aware that users have been kicked out of Webex and are not able to log back in.

Technicians are working to resolve this as quickly as possible.

Updates will be provided as they are available.
Jun 2, 08:52 EDT
System maintenance may affect website access on 6-2-2025
Completed - The scheduled maintenance has been completed.
Jun 2, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 07:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance on Monday, June 2, that has the potential to temporarily interrupt access to certain websites.

We do not expect most websites to be affected by this change. However, if you receive an error on or after June 2 that says a “site can’t provide a secure connection” or “refused to connect,” please call us at 856-256-4400 so we can help troubleshoot the issue. You may need to clear your browser’s cache to restore access to the site.
May 29, 09:24 EDT
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Adobe apps may be unavailable on 5-30-2025 for maintenance
Completed - The scheduled maintenance has been completed.
May 30, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 19:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance that may intermittently affect access to Adobe applications on Friday, May 30, from 7 p.m. to 8 p.m.

During that one-hour maintenance window, you may be unable to open Adobe applications on your computer or log in to web-based Adobe applications online. The affected applications may include the Adobe Creative Cloud suite (Photoshop, InDesign, etc.), Adobe Acrobat, Adobe Stock and Adobe Firefly.
May 29, 10:15 EDT
Confluence outage due to maintenance on 5-30-2025
Completed - The scheduled maintenance has been completed.
May 30, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:00 EDT
Scheduled - Information Resources & Technology will be performing system maintenance that will affect access to Confluence on Friday, May 30, from 7 a.m. to 8 a.m.

You may be unable to access Confluence during that one-hour maintenance period.
May 28, 09:48 EDT
May 29, 2025

Unresolved incident: Mac laptops unable to display on some projectors.

May 28, 2025

No incidents reported.

May 27, 2025
Phone call issues affecting Savitz Hall
Resolved - Information Resources & Technology has resolved the issue impacting phone service in Savitz.

Please do not hesitate to contact the Technology Support Center if you have any questions.
May 27, 12:15 EDT
Investigating - Information Resources & Technology is investigating an issue affecting phone services in Savitz Hall on the Glassboro campus.

The Registrar, Housing, and Financial Aid Departments in Savitz Hall report that some phone calls are not going through to them, as well as poor audio for the calls that do go through.

We are working to address this issue as quickly as possible, and we will provide an update when more information is available.
May 23, 14:10 EDT
← Incident History Powered by Atlassian Statuspage
© Rowan University 2024